FAQ

Orders and Shipping

Q: What is the shipping timeline for custom orders?
A: Custom orders are processed and ready to be shipped within 2-3 business days. Once shipped, we will provide you with a delivery ETA.

Q: How will I know when my order has been shipped?
A: We will notify you via email once your order is dispatched, providing you with tracking information.

Q: Can I expect delays in delivery?
A: While we do our utmost to ensure timely delivery, there could be delays due to unforeseen circumstances. We appreciate your understanding and patience in such cases.

Returns and Refunds

Q: What is Enerjewelry's return policy?
A: We offer a 7-day return window for eligible items. Please note that sales of precious metals, crystals, gemstones, and single-use items are final due to contamination concerns. Custom orders are not eligible for return.

Q: How do I initiate a return?
A: To initiate a return, reach out to our customer support at info@enerjewelry.com with your order number and the reason for the return.

Q: How long does it take to process a refund?
A: After receiving and inspecting the returned item, if it meets our policy criteria, the refund will be processed within 5 business days to your original payment method.

Warranties

Q: Do custom-made bracelets come with a warranty?
A: Yes, our custom-made bracelets carry a lifetime warranty. In case of a break, we offer replacement options. Contact us directly at info@enerjewelry.com for accommodations.

Digital Assets

Q: How do I access digital assets purchased from Enerjewelry?
A: Following your purchase, digital assets will be delivered to your email as downloadable links. Check your email inbox (or spam folder) for the download link.

Q: What should I do if I have issues downloading a digital asset?
A: If you encounter any issues while downloading digital assets, please reach out to us at info@enerjewelry.com for assistance.

Q: Can I return a digital asset?
A: Due to the nature of digital assets, all sales are final and cannot be returned.

General Inquiries

Q: What should I do if I have more questions?
A: For any further queries, feel free to reach out to us at info@enerjewelry.com. We are here to assist you throughout your shopping experience with Enerjewelry.

Privacy Policy

Q: What is your commitment to privacy?
A: At Enerjewelry, we are committed to safeguarding your privacy. All personal data we collect is handled with utmost care, complying with all relevant data protection regulations.

Q: What information do you collect?
A: We collect data such as your name, email address, and physical address to process orders and provide you with a personalized shopping experience. We may also collect non-personal data, such as browser type and IP address, to help us understand how to improve our services and site functionality.

Q: How is my information used?
A: Your information is used to fulfill orders, respond to inquiries, and to notify you of updates or changes to our services and products. With your consent, we may send you newsletters and promotional materials.

Q: How is my information protected?
A: We employ various security measures to protect your information, including SSL encryption for data transmission and secure servers to store your data. Rest assured, your personal data is safe with us.

Q: Do you share my information with third parties?
A: We do not sell, trade, or transfer your personally identifiable information to outside parties. However, we may share information with website hosting partners and other parties who assist us in operating our website, so long as those parties agree to keep this information confidential.

Q: How can I update or access my personal information?
A: You can update your personal details or access your personal information by logging into your account on our website. If you have difficulties accessing your information, contact us at info@enerjewelry.com, and we will assist you.

Q: How can I opt out of marketing communications?
A: If you wish to opt-out of receiving marketing communications from us, you can click on the "unsubscribe" link at the bottom of our emails or contact us at info@enerjewelry.com to remove your contact information from our marketing list.

Q: What about changes to this privacy policy?
A: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If you have any questions regarding this privacy policy, you can contact us at info@enerjewelry.com.

Terms of Service

Q: What governs the use of Enerjewelry’s services and products?

A: Your use of our services and products is governed by these terms of service. By using our website, purchasing our products, or engaging with our services, you agree to comply with all the terms and conditions set forth herein.

Q: What are the payment terms?

A: Payment is due at the time of purchase. We accept various payment methods, including credit cards and digital payment options. All transactions are secure and encrypted to ensure the safety of your personal information.

Q: What are the terms related to the products?

A: While we strive to depict our products accurately on our website, the actual colors you see depend on your monitor and may not be accurate. Our products are available on a "as is" and "as available" basis without warranties of any kind, either express or implied.

Q: What is the policy regarding intellectual property?

A: The entire content of our website, including but not limited to text, graphics, logos, images, and digital downloads, is the property of Enerjewelry and protected by international copyright laws. Our trademarks may not be used in connection with any product or service without the written consent of Enerjewelry.

Q: Can I cancel my order?

A: We generally do not accept cancellations as we strive to process orders as quickly as possible. However, if you have made an error in your order, please contact us at info@enerjewelry.com as soon as possible, and we will make our best effort to accommodate your request.

Q: What is the policy for reviews and comments?

A: We welcome your reviews, comments, and other communications, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties. We reserve the right to remove or edit such content.

Q: How do you handle disputes?

A: Any disputes arising from these terms and conditions shall be resolved through binding arbitration in Montgomery County, Maryland. The arbitration shall be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association.

Q: How are changes to these terms handled?

A: We reserve the right to make changes to our site, policies, and these terms of service at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. For further queries regarding our terms of service, please feel free to contact us at info@enerjewelry.com.