Refund policy
Q: What is Enerjewelry's return policy?
A: We offer a 7-day return window for eligible items. Please note that sales of precious metals, crystals, gemstones, and single-use items are final due to contamination concerns. Custom orders are not eligible for return.
Q: How do I initiate a return?
A: To initiate a return, reach out to our customer support at info@enerjewelry.com with your order number and the reason for the return.
Q: How long does it take to process a refund?
A: After receiving and inspecting the returned item, if it meets our policy criteria, the refund will be processed within 5 business days to your original payment method.
A: We offer a 7-day return window for eligible items. Please note that sales of precious metals, crystals, gemstones, and single-use items are final due to contamination concerns. Custom orders are not eligible for return.
Q: How do I initiate a return?
A: To initiate a return, reach out to our customer support at info@enerjewelry.com with your order number and the reason for the return.
Q: How long does it take to process a refund?
A: After receiving and inspecting the returned item, if it meets our policy criteria, the refund will be processed within 5 business days to your original payment method.